Still need help?

If you need further support, the Fiora Health team is here to help. Contact us with your question.

About Our Products

How are Fiora Health products manufactured and tested?

Fiora Health products are manufactured in Australia in a TGA Licensed GMP Facility. Every batch is tested for identity, purity and quality.

Where can I find ingredient, direction and storage information?

Please refer to the product label for ingredients, directions for use and storage information. Follow the label directions for the individual product.

Can I take Fiora Health products if I have a medical condition or take medication?

If you are pregnant or breastfeeding, have a medical condition, or take medication, speak with your healthcare professional before use. Always read the label and follow directions for use.

WHERE CAN I BUY FIORA HEALTH PRODUCTS AND VERIFY AUTHENTICITY?

Fiora Health products are available on our official website, fiorahealth.com.au, and at selected pharmacies in Australia. Scan the QR code on the bottle to verify your product’s authenticity.

Shipping & Delivery

Shipping and returns information for orders placed within Australia. Standard shipping is AUD $9, with free standard shipping on orders over AUD $70 after discounts. Shipping options and costs are confirmed at checkout.

Shipping FAQs

How are approved refunds handled and what are my consumer rights?

Approved refunds are processed to the original payment method. Original shipping fees are non-refundable unless the issue was caused by our error or the product is confirmed faulty. Nothing in this policy affects your rights under Australian Consumer Law, including remedies that may apply for a product fault.

What should I do if my product is damaged, faulty, incorrect or missing?

Contact support@fiorahealth.com.au as soon as possible. Please include your order number, a description of the issue, and photos of the product or packaging where applicable. We will review your request and provide an appropriate solution, which may include a replacement, refund or other resolution.

Can I return a product if I change my mind?

We do not accept returns or refunds for change-of-mind purchases. Please choose carefully before placing your order.

What are the shipping costs within Australia?

Standard shipping within Australia is AUD $9. Free standard shipping is available on orders over AUD $70 after discounts. Shipping options and costs are shown at checkout before purchase.

When will my order be processed and how can I track it?

Orders are processed on business days and we aim to dispatch them as soon as possible. After dispatch, you will receive a shipping confirmation email with tracking information where available. Delivery times may vary by location, carrier conditions, public holidays and other circumstances outside our control.

Anything we missed?

Our Fiora Health customer support team is here to help with any questions you may have.