Shipping & Returns Policy
At Fiora Health, we are committed to providing a simple and reliable shopping experience. This policy outlines our shipping and returns information for orders placed within Australia.
Shipping
Australian Shipping
We offer standard shipping within Australia using trusted delivery partners, including Australia Post where applicable.
Standard Shipping Fee: AUD $9
Free Standard Shipping: Available on orders over AUD $70 after discounts have been applied.
Shipping options and costs will be displayed at checkout before completing your purchase.
Order Processing & Tracking
Orders are processed during business days and we aim to dispatch your order as soon as possible.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Delivery times may vary depending on your location, carrier conditions, public holidays and other circumstances outside our control.
If you have any questions regarding your order or delivery, please contact us at:
Returns & Refunds
Pleasant purchase from Fiora Health is our top priority. Due to the nature of health and wellness products, we carefully manage returns to ensure product safety and quality.
Change of Mind
We do not accept returns or refunds for change of mind purchases.
Please choose carefully before placing your order.
Damaged, Faulty or Incorrect Products
If you receive a product that is damaged, faulty, incorrect, or missing from your order, please contact us at once.
Please email:
Please include:
- Your order number
- A description of the issue
- Photos of the product or packaging where applicable
We will review your request and provide an appropriate solution, which may include a replacement, refund, or other resolutions.
Refunds
Approved refunds will be processed to the original payment method.
Original shipping fees are non-refundable unless the issue is caused by an error on our behalf or the product is confirmed to be faulty.
Australian Consumer Law
Nothing in this policy affects your rights under the Australian Consumer Law.
If a product has a fault or issue covered by Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.
Contact Us
If you have any questions about shipping, products or returns, please contact our customer service team:
Email: support@fiorahealth.com.au